Your relationship with your vet

Discussion in 'Horse Management' started by AnnieIvy, Jan 27, 2011.

  1. AnnieIvy

    AnnieIvy Well-known Member

    I think this would be the right place to put this.

    Anyway I have been thinking lately and reading people post, How is your relationship with your vet?

    I mean can you just call up and they will know it's you and your horse and you can ask them questions about something your horse has done that your not to sure of.

    I want to have a good relationship with the vets, but I just don't know how to go about it.

    I would call up just asking for advice if they let me, but it doesn't seem normal.
  2. Cornflower

    Cornflower Well-known Member

    Very good :)

    Yes :)

    I'm very lucky.

    Why? Because i've known them for over 10yrs (might be close to 15 now. Wow, time flies!). Even before i had my horse.
    I have one vet who i go to first, and they've helped me so much over the years. And then another vet for any 2nd opinions. And yes, i'm deliberately being discreet.

    And i really think time is the key. Using the same person all the time, so they get to know you and your horse. Helps if they're not part of a huge clinic, which manages 100's of clients and horses.
    And honesty. There's no problem going to other vets, or saying you're not happy. Just let them know you're going for another opinion. At the end of the day, if they hold it against you, you never had a good relationship to start with. You're entitled to use 10 different vets if you like. Just be honest with your 'normal' vet.
    Be nice, polite, don't waste their time.
    Easy to tell if you get on with someone and they like you back. Just go with that.
  3. Scarlet

    Scarlet Well-known Member

    I love our vets!!! They have put up with tearful phonecalls, late night & early mornign calls & everything 'special' our horses throw at dogs, cats, & cows!!

    I always have horses caught early for them, a cuppa in winter & a cool drink in summer for them, they have gone well above & beyond the call of duty for us & have been more than willing to put us on to specialists if need be :)
  4. celestialdancer

    celestialdancer Gold Member

    Small Animal vet - Very good.
    We phone up, the vet gets teary on the phone knowing Nutmeg is unwell (yet again -__-) and then they rush her through. We struggle to get her back off them! And she easily gets the most attention out of all the animals that go through their surgery.
    When Bumble went in to be PTS, I couldn't be there, she was surrounded by strangers in an environment that she hated, so one of the vet nurses scooped her up (She was paralysed) and sang her a song as they put her to rest. They cried with us as we paid that bill.

    Horse Vet - Very good.
    They know the horses by name, their age/previous check-ups/life history etc without looking it up. They know and trust Rocky enough now to drench him without sedation/crush/twitch/halter. They know him, he knows them. We have light when they need light, a hot drink in the winter, and a chance to wash themselves off after a procedure. We call up and say "Rocky walked into a swarm of bees, his eye has blown up" and they reply with "I remember when he did that in '98!.." And then tell us what we need to know.

    I love both my vets, and would never hesitate to ask/wrack their brains. It's what they're there/trained for, and what they love to do :)
  5. CatabyWarmbloods

    CatabyWarmbloods Active Member

    I'm definately close with my vet, and of course, very close with Mannie's surgeon at the moment - my vet I can call any hour and know he'll answer and give me straight answers, and he knows in return that I'm not going to wake him up just because my horse sneezed and I'm concerned. He knows a midnight phone call from me is serious. And I know (as proved with Mannie), that he'll put me straight onto a specialist if he can't do anything further, and will admit to me that he isn't sure on something.

    I've also told him he's never allowed to retire :)

    To go about it? Well, be honest and upfront with your vet - ask them flat out if you can have an after hours number for emergencies only. And tell them that you'll ONLY call that number when it is an emergency and not for some petty question which could wait until morning.

    And like Scarlet said - those little things, like having a horse ready for them when they arrive, a cuppa/cold drink on offer and do everything you can to help them help your horse and they'll appreciate that beyond words.

    And they love hearing from you - just like when I was in at the vet's the other day to pay a bill and pulled up photo's of Mannie on my phone to show the nurses and my vet, he was straight there and happy to talk and hear of his progress. Hearing progress is great, and of course, thanking them one more time is always a great tool - they save your horse countless times and reassure you even more, least you can do really is keep them updated. Either that or one day my vet will put a restraining order out on me! hahahahaha!!

    Seriously though - communication is the big key. And talking to them about wanting to have a good relationship with them is somewhat of a strange conversation, but a necessary one :)
  6. AnnieIvy

    AnnieIvy Well-known Member

    Thats good to know people do just call up and ask questions, I may have to start when ever something arises.
    I just don't want to feel like I'm annoying them.
  7. celestialdancer

    celestialdancer Gold Member

    Not annoying them ;)

    I phoned up Cathy when she was on call, at about 9pm, in tears that Rahni was showing severe signs of colic, she was all dandy about it, remained upbeat and told us to float him on over. She dropped her dinner, her kids, her evening in to come down and make sure Rahn was alright. Then when she gave him painkillers intravenously and he bled a lot, she kept patting him and apologising!
  8. Lokenzo

    Lokenzo Gold Member

    I am another that love both my small animal and horse vets :)* My horse vet has been our family horse vet since... well since I can remember! I remember him treating my pony for colic when I was just 3 years old! He is always helpful, great with my horses, knows his stuff (as do his great staff) and couldn't be happier with them.

    My small animal vet is also great. Even when we moved further away from them, we still make the extra drive to use them. They looked after both our old dogs and were so great when it was Georgie's time. They look after both our boys now as well and have been nothing but wonderful.

    I take them both cake and choccies on Christmas Eve and they both get choccies at Easter as well. Awesome crews, both of them :)*
  9. Nannoo

    Nannoo Well-known Member

    I'm very close to my vet... I sleep next to her nearly every night! *#)
  10. Eoroe

    Eoroe Gold Member

    OKay.....thats it....Im changing to your
  11. Shakia

    Shakia Well-known Member

    My horse vet is great. I used to work for him 23 years ago and he has been Shakia's vet since the day she was born. Not that I have had to see him all that often. But he has been great in the past with previous horses too, I can ring, describe symptoms and in the case of our old horse who was 32 and had a poor prognosis, he was happy to supply me with drugs to administer and then he was there to put him to sleep when the time came.

    It was this time last year that I had to rush Shakia over on Australia Day night and he was terrific with her. I couldn't have asked for better care. I trust him 100% and he tells it straight up, no beating around the bush.
  12. Teal

    Teal Well-known Member

    I have thought about this, and since I have had my horse *touch wood* I haven't had to get the vet out, and I hope it stays that way for a long time. But the thing is I wouldn't say I 'have' a vet...I previously leased only, so vet was all organised by my old horse's owner rather than me. I've had her drenched but that's it, and it was like a bulk thing organised by my Agistment owner.

    This may be a silly question but do I just not 'have' a vet untill the day I need one? Can I just call up out of the blue and say 'help me, my horse who is completely unknown to you is down with colic'?
  13. WildandFree

    WildandFree Well-known Member

    thats how all great vet owner relationships starts :))

    i love my new vet i haven't had to use for a while and found a new one and so far their phone manner it almost like your talking to a friend they happy to work with you and help leos going in with for teeth and while i was on the phone they wanted to know name age how long i'd had him any quirks anything they need to know and prepare etc and i thought in asking that they saving themselves a lot of time

    and even asked seeing hes new etc does he need to be drenched or anything else while he was there

    i felt right at ease so heres to my new vet :))

  14. celestialdancer

    celestialdancer Gold Member

    When we got Rocky, his vet and farrier details were passed to us :) We phoned them both up, had a chat, and everything went from there. Then when he needed drenching etc, we already had touched base etc :)
  15. SCNHP

    SCNHP New Member

    My relationship is very good because I work at a vet clinic :D

    Seriously though, the vets I work with are very good. Especially with existing clients, they're always welcome to phone and if the vets aren't super busy they are happy to take the time to speak with the client regarding any questions, most of the time us nurses can help. If the vets are really busy we can relay information or have the vet phone the client back.

    Our vets would have a physical consult with any horse, regardless if they're never seen the horse before and so it should be this way! We never have a problem with a new client ringing up and asking for info or advice though we're far more likely to want to see the horse and meet the client if we don't know them. With existing, long term clients you get to know who is very capable and who isn't so it does make treatment and advice easier.

    Best way to get in the vets good books? The answer is simple - be polite and pay your bills on time :D
  16. Rubes

    Rubes New Member

    Haha - it is interesting I just saw this! I just got back from the vets.

    My vet is wonderful, and I am feeling terrible today after my horse managed to kick her in the elbow and then stomp straight down on her toes in one swoop of the leg (I think a nice bottle of wine will be in order to apologise for that one!).

    I started with my current vet when I needed someone to come out after hours (first time I'd needed one also) - and my vet was there within half an hour. I've needed the vet a few times since and she is always so great, and has a fantastic memory and remembers everything about my horse.

    Just be nice, ask questions if you aren't sure, take good care of your horse and pay your bills on time **)
  17. GoneRama

    GoneRama Gold Member

    My vets are great.

    Horse vet at Howard Springs are really good. Being cut off for the wet season and unable to take horse into the vets can make life a little bit challenging but they're always a phone call away. I've been able to get penicillin and bute out with accurate step by step instructions and told that if I need anything to give them a call, they're only too happy to send out whatever else I need.

    Dog's vet, we've got two. Northern Territory Vetinary Services in Katherine and The Ark Animal Hospital in Palmerston. Both are brilliant. We use NTVS if we need to get stuff such as vaccines sent out. We ordered a skin stapler and a few bits and pieces to go with it from them and within 3 days we had it. I even received text messages from them reminding me when the boys are due for certain vaccinations :)

    The Ark we use when we can actually get the dogs into the vets during the dry season. They're terrific vets who provide immense support to AMRRIC (Animal Management in Rural Remote Communities) so it makes sense that we support them so they can continue their wonderful work in communities.
  18. Anna E

    Anna E Guest

    I have a really good relationship with our vet *#)*#). Don't pay her very well tho'...
  19. blitzen

    blitzen Gold Member

    yes, i love my vet. i think establishing a relationship is good & getting them out for a routine consult would help them get to know you.
  20. Sharaway

    Sharaway Guest

    My local vets Mira Mar love them, do all my dog and cat stuff and emergency horse on occasion my horse vet is Mt barker again love Myles

    He is a horseman himself so really switched on, however did call one of our standard breds a warmblood lol.

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