Time for a new insurer???

Discussion in 'Horse and Rider Insurance' started by pso, Oct 13, 2009.

  1. pso

    pso Gold Member

    ok- maybe I am being unreasonable...to change companies for slight problems...

    Firstly, they double charge me (direct debit) for 2 months running...and when I ring to query this, accounts is always in a meeting or out to lunch...hmmmmmmm

    Finally I get a refund, followed by a cancellation notice due to non payment...hmmmmmmmmmm

    Again, no-one from accounts is available, and no-one returns my calls, so I resort to email:p

    Am I being old for thinking that the following email is a tad unproffessional?? (oh- it was all multicoloured and in crazy typefaces too)

    *** ​
    Hello ------

    I have discussed with the accounts and they have agreed to reinstate your policy. I will need to grab your payment details again so that I can reinstate your insurance.

    Please let me no

    Kind Regards,

    ·´`·.(*·.¸(`·.¸ ¸.·´)¸.·*).·´`·

    ·´*·.¸¸.*~*---------------- *~*.¸¸.·*`·

    ´`·.(¸.·´(¸.·* *·.¸)`·.¸).·´`.

    Equine Underwriting

    If it wasnt from the company that HAS my details already...I'd be inclined to think it was a scam?
    Last edited: Oct 13, 2009
  2. mirawee

    mirawee Gold Member

    I would be swapping companies. If they are that unproffesional with payment how are they going to be if you ever have a claim?
  3. Bon & Ted

    Bon & Ted Guest

    that's shocking!

    I would be changing!


    (just because I thought you might like some more smileys!)
  4. pso

    pso Gold Member

    Yup- the next email was an apology...blaming the work experience kids??? Still with bad spelling though!!!!

    Have 2 months to find a replacement!;)
  5. miniequine

    miniequine Well-known Member

    Totally unprofessional, change change change. If it wasn't so serious it would be laughable.#(#(#(
  6. Nannoo

    Nannoo Well-known Member

    The same insurer (I assume it is the same because how many would use multi-coloured emails!??) has just taken over 4 months to pay a claim for us. They asked to obtain more history twice despite being told that there is NO OTHER history as the horse had never been sick before!! We were not impressed. We claimed for another pet too and that took over 5 months.

    Would love to change insurers but there is no-one else that I am aware of that covers high level vet bills. Although what's the point when they take that long to pay!? I could save up the money in that time myself!
  7. pso

    pso Gold Member


    If I had realised they were part of Allianz- I would never have signed with them in the first place...I got caught out with my car when FAI went bust and Allianz took over....Ah well, live and learn!

    I believe Logans does Vet insurance?
  8. Babe

    Babe Well-known Member

    lol..would definitley be changing.....Warning bells go off at having to communicate with them thru email for starters....little alone the spelling mistakes!
  9. JustJam

    JustJam Well-known Member

    I know this is a really old Thread, but just came across it...

    OMG pso! You are such a hard task master! Pedantic much?? Overly critical much?! So there were a couple of speeling errors... we are all but human!

    Just look at that intricate art-work!! My goodness, woman! Have you no idea how long it would have taken that hard working, over... er underpaid employee to achieve that Master Piece??? Weeks, probably! And you would deny the artist the opportunity of pursuing his/her chosen career, by changing Insurance Company's??? Harsh! :eek:

    ROFLMAO! Cripes, I hope you changed! rofl *#) ;)

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